If the player hit a button within five seconds of that timer reaching two hours, the game would exit and they'd get a Steam achievement.Īccording to its support statistics page, Steam receives over 100,000 refund requests a day, and given that volume it's somewhat surprising that there hasn't been more controversy over refunds.
Individual players have been criticized before for refunding a game after finishing it, but I haven't heard much about mass refund abuse over the past six years. GOG says that it may deny refunds that it believes are being requested "to hurt the developers that put their time and heart into making great games." Steam and Epic say they may stop accepting refund requests from those found to be "abusing" them. None of the stores mention the length of the games being refunded, but they do put vague caveats on their policies. Any stipulations about playtime would be based on the honor system.
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However, GOG can't truly 'take back' a game anyway, as it only sells DRM-free software which is yours so long as you keep a copy of the data. GOG's refund policy is more generous than Steam and Epic's, giving players 30 days to request a refund and specifying no maximum playtime. The Epic Games Store's refund policy is almost identical to Steam's: Request a refund within 14 days of purchase and with under two hours played, and it's yours. Speaking of The Stanley Parable, it's getting a new "Ultra Deluxe" edition sometime in the near future. It won't be approved automatically, but Valve will review it and may approve it. If you've played a Steam game for more than two hours, you can still submit a refund request. That means Valve's refund policy is more permissive than EU law calls for, and the two hour rule isn't even a hard rule. For software purchased online, downloading it is enough to end Valve's refund obligation. For a shirt, that would include removing the tags or putting it in the washing machine. In the EU, for example, consumers must be allowed to return online orders within two weeks of purchase "for any reason and without a justification." However, that EU "right of withdrawal" rule ends as soon as the buyer uses the product. In part, Steam's refund policy exists to comply with regional regulations.
Or something like Journey, where you literally have to beat it in one sitting, since there's no saving." It's a game you can easily 'beat' in under two hours, the first time you sit down with it, and likely walk away feeling satisfied. "Two weeks and two hours makes perfect sense if you're talking about Far Cry 4, but then look at something like The Stanley Parable.
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"What bugs me is a one-size-fits-all return policy that's pretty clearly designed for 'big' games, the sort that are $60 on launch day," Glass Bottom Games founder Megan Fox told PC Gamer at the time. Valve doesn't publish detailed data about refunds, so I can't say for sure whether or not short games are actually refunded more often than long ones, but it's been a concern since Steam introduced the policy in 2015. That was a nice ending (and we must cherish them when we see them), but the conflict between refund policies and short games is ongoing. Steam and Epic say they may stop accepting refund requests from those found to be 'abusing' them. Separately, Travis apologized to Messex on Twitter, saying that it had been "scummy" to refund the game after finishing and enjoying it, despite being on "a bit of a budget." The debate about refund policies
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